Sustain-A-Grain, Inc. - Privacy Policy

Last Updated: 1/24/2025

At Sustain-A-Grain, Inc. ("we," "us," or "our"), we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or make purchases from us. By using our website, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

We collect various types of information to provide you with a better experience and improve our services. This information includes:

Personal Information: When you make a purchase or create an account, we collect personal information such as your name, email address, phone number, shipping address, billing address, and payment information.

Transactional Information: We collect information related to your purchases, including the products you purchase, order history, and payment details.

Website Usage Information: We automatically collect information about your device, browser, IP address, and browsing activity when you visit our website, such as pages viewed, time spent on the site, and interactions with the content.

2. How We Use Your Information

We use the information we collect in the following ways:

To Process Orders: To fulfill your orders, process payments, and provide customer service.

To Improve Our Services: To analyze website usage, improve our website’s functionality, and enhance customer experience.

To Communicate with You: To send order updates, promotional offers, newsletters, and other communications related to our products and services (you can opt out at any time).

To Comply with Legal Obligations: To fulfill legal requirements, resolve disputes, and enforce agreements.

3. Sharing Your Information

We do not sell or rent your personal information to third parties. However, we may share your information in the following situations:

Service Providers: We may share your information with third-party service providers (such as payment processors, shipping companies, and email marketing services) to facilitate the completion of your order.

Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our business, your information may be transferred as part of the transaction.

Legal Compliance: We may disclose your information if required by law or if we believe such action is necessary to comply with legal obligations, protect our rights or property, or prevent fraud.

4. Data Security

We take reasonable precautions to protect your personal information from unauthorized access, alteration, disclosure, or destruction. While we use secure protocols and encryption to protect sensitive information, no method of transmission over the internet or electronic storage is 100% secure, so we cannot guarantee its absolute security.

5. Your Rights and Choices

You have the following rights with respect to your personal information:

Access: You can request to view the personal information we have collected about you.

Correction: You can update or correct any inaccurate information we have about you.

Deletion: You may request that we delete your personal information, subject to certain exceptions (such as legal obligations or ongoing transactions).

Opt-Out: You can unsubscribe from marketing emails or opt out of communications by following the instructions in the email or contacting us directly.

6. Third-Party Links

Our website may contain links to third-party websites that are not operated by us. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any third-party websites you visit.

7. Children's Privacy

Our website and services are not intended for individuals under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have inadvertently collected personal information from a child under 13, we will take steps to delete that information.

8. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. When we make changes, we will post the revised policy on this page and update the "Last Updated" date at the top. Please review this Privacy Policy periodically for any updates or changes.

Sustain-A-Grain, Inc.